Effective Date: 18 Dec 2024
At Ayora Fragrances, customer satisfaction is our priority. Please read our refund and cancellation policy carefully before making a purchase.
1. Cancellations
- Orders can be canceled within 24 hours of placing them.
- To cancel an order, email us at info@ayorafragrances.com with your order details.
- Once an order is shipped, cancellations are not allowed.
2. Returns
We accept returns under the following conditions:
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 7 days of delivery.
- Contact info@ayorafragrances.com to request a return authorization.
3. Non-Returnable Items
- Products that are used or tampered with cannot be returned.
- Custom or personalized orders are non-refundable.
4. Refunds
- Once the returned product is received and inspected, refunds will be processed to your original payment method within 7-10 business days.
- Shipping charges are non-refundable.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, email us at info@ayorafragrances.com with a photo of the product within 48 hours of delivery.
- We will offer a replacement or refund based on the situation.
6. Shipping for Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
For further questions, contact us at info@ayorafragrances.com.